1st Level Front Support Specialist

Job description

Overview

We are looking for a highly motivated Specialist 1st Level Front Support to join our Service Hub team. This role is a key part of our organization and provides first class support to Relationship Managers, Assistants and the Front Office to ensure they can deliver exceptional service to our customers.

Tasks

• First-class support for relationship managers, assistants and the front office team
• Assistance with technical problems and tools to ensure smooth daily operations
• Solving access problems, basic data challenges and workflow-related requests
• Support of front office processes and processing of general banking matters
• Troubleshooting and resolving initial support requests promptly and effectively
• Act as a key point of contact to ensure operational excellence and improve customer experience

Requirements

• Background in IT, ideally supported by a degree, combined with at least 5 years of professional experience in wealth management
• Previous experience in a similar support role, ideally in wealth management or financial services
• Strong communication and interpersonal skills; oral and written language skills in German (at least C2) and English
• Strong knowledge of front office processes in wealth management, technical tools and banking operations
• Excellent problem solving skills and the ability to work independently under pressure
• Willingness and ability to work full time onsite as this role requires close collaboration with the team and direct support to the front office
• Customer-oriented mindset with strong communication and interpersonal skills
• Proactive and detail-oriented approach to identifying and solving problems

We offer

• Top location in Zurich with collaboration rooms (including roof terraces) and free lunch
• Friendly, diverse team in an open office with "dancing walls"
• All the latest technologies to support you in your work and develop your skills
• Agile environment in our way of thinking, our way of working and our trust in each other
• Flat hierarchy with collaboration at all levels
• Campus atmosphere and collaborative spirit