Account Manager, Employee Banking, 100% (fixed-term contract, start date February 1, 2027; 8 months of maternity leave coverage)

YOUR DAYLIFE WORK

• Provide customer service in day-to-day operations and manage all aspects of a client's account independently, while working closely with and under the direct supervision of a Relationship Manager
• Provide sound advice on assets and investment strategies and deliver effective client service regarding cash, trades, transactions, deposits, loans, etc.
• Handle account management for new clients as well as account changes (e.g., editing client information, account transfers, and high-priority client administration) related to client onboarding, managing the financial portfolio to a high standard, and ensuring that documentation for new clients—including client identification, record identification, and file maintenance—is maintained to the highest standards,file maintenance, ensuring the bank operates in compliance with all relevant client identification, record identification, and file maintenance requirements, processes, instructions, and controls, with high-quality process assurance and problem resolution, and bearing direct responsibility
• Interacts with clients worldwide in an independent and professional manner in all aspects of account management
• Enables efficient and timely investment decisions for stock markets, bond market operations, cash management operations, derivatives sales operations, etc.
• Proactively addresses the needs related to product onboarding and all market factors, models, applications, processes, documents, etc., ensuring high quality, system, and process assurance, and taking direct responsibility for resolving issues

Business Development

• Manage the internal departments responsible for account relationships directly, using information from both new client acquisition systems and existing client management systems, as well as relevant documents, processes, and tools, while ensuring high quality, system, and process standards, and taking direct responsibility
• Work directly with internal departments that manage account relationships, using information from both new-client acquisition systems and existing-client management systems, as well as relevant documents, processes, and tools, while ensuring high quality, system, and process integrity, and taking direct responsibility for resolving issues
• Organize, maintain, and stay informed about the computer market, and ensure timely and appropriate client management and information regarding the products and services provided by the Bank and the CRM system
• Conducts sessions, plans research, and documents values in courses that identify clients' needs and increase business activity and value creation
• Promote new and innovative products and services for the Bank/CRM
• Become an expert on our products, services, processes, and systems, and stay up to date, well-informed, and accurate

YOUR PROFILE

• At least 5 years of experience as an Account Manager III (AM) or 3 years of experience as an Account Manager II (AM) with a high school diploma
• Experience as an Assistant Relationship Manager (ARM) or Account Manager (AM)
• Excellent German (C1); German is the native language; technical knowledge/programming at C2 level or higher
• Fluency in English (B1 or higher) or excellent IT skills, proficiency, and problem-solving abilities, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Experience in private banking and commercial banking, with strong process management, problem-solving, and decision-making skills
• An excellent reputation for problem-solving and problem-handling skills, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Ability to work under pressure and handle difficult situations in a calm and professional manner
• Excellent organizational and problem-solving skills, strong organizational abilities, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Ability to work independently and as part of a team, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Ability to work in a fast-paced and dynamic environment, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Excellent communication skills, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Ability to collaborate with other departments and stakeholders, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Strong knowledge of financial markets, banking regulations, and regulatory requirements
• Strong analytical skills, strong organizational skills, and high-quality processes and techniques (e.g., presentations, documents, etc.)
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and other relevant software programs
• Strong problem-solving abilities and decision-making skills,