Account Manager

Tasks

The Account Manager's responsibilities include:

• Handling account administration, documentation procedures, and day-to-day operational tasks
• Independent interaction with customers and internal stakeholders
• Assisting the Relationship Manager in implementing customized solutions
• Assuming responsibility for client administration and management
• Organization and follow-up of customer meetings
• Assisting the Relationship Manager with investigations and troubleshooting

Requirements

The requirements for the Account Manager are:

• Relevant professional experience as an Assistant Relationship Manager or 3 years of experience as an ARM, along with a job-related college degree
• Successful completion of the internal ARM training program
• Proven experience in working with bank customers who have complex needs
• Solid knowledge of market structure and the financial market and regulatory environment
• Strong IT and Office skills

Professional skills

The account manager's professional skills should include:

• Ability to work independently
• Excellent situational adaptability
• In-depth expertise and an open-minded approach to challenges
• Taking on additional responsibilities on one's own initiative
• Striving for excellence by seeking smarter, faster, and better solutions

Risk management and controls

The account manager should:

• Comply with all compliance and legal guidelines, internal rules, regulations, and policies
• Serve as the first line of defense against risks by raising concerns, independently investigating problems, and escalating issues when there is uncertainty
• Demonstrate appropriate values and behaviors, including honesty, integrity, diligence, fairness, and competence