Account Manager, Sygnum Select (80-100%)

Job description: Account Manager, Sygnum Select (80-100%)

About the role

We are looking for an Account Manager with a focus on affluent clients to join our rapidly growing Sygnum Select team in Zurich.

Main tasks

• Taking responsibility for acquiring and maintaining new customer relationships with private customers.
• Telephone, email and face-to-face contact with our valued customers to provide solution-oriented support and identify opportunities for cross-selling and upselling.
• Processing of fiat and digital asset transactions as well as post-processing of transactions and AML monitoring.
• Management of the customer onboarding process together with internal stakeholders (legal & compliance, operations) and external service providers.
• Continuous updating and maintenance of the CRM for an accurate record of all relationships.
• Develop an expert understanding of the cryptocurrency market landscape by learning Sygnum's offering and strengths, understanding regulatory developments and building a strong professional network.

Ideal candidate

• A specific individual with a strong interest in developing a career in relationship management and business development.
• The ideal candidate would have at least 1-3 years of experience in customer service/client care for private or institutional clients within a financial institution or similar.
• A positive, forward-thinking personality with a proactive can-do attitude and a great team player mix with a high level of attention to detail and accuracy with a hands-on mentality.
• Curiosity and enthusiasm to get to know the world of digital assets and gain expertise in our product and service offerings.
• Goal and results oriented with an entrepreneurial attitude, able to work independently and under pressure.
• Experience in onboarding clients (private clients or legal entities) and familiarity with Swiss banking regulations and onboarding documents, in particular CDR20, is a plus.
• Language skills: Fluent English is mandatory. Additional language skills are an advantage.

Our offer

Being at Sygnum means being part of a dynamic, global team building a trusted interface between the traditional and digital asset economy.

• Work environment: fast-paced, exciting, performance-oriented and collaborative.
• Corporate events and celebrations.