Account Manager, Sygnum Select (80-100%)

Job description

About the role

We are looking for an Account Manager with a focus on affluent clients to join our rapidly growing Sygnum Select team in Zurich.

Tasks

• Taking responsibility for acquiring and maintaining new customer relationships with private customers.
• Telephone, email and face-to-face contact with our valued customers to provide solution-oriented support and identify opportunities for cross-selling and upselling.
• Settlement of fiat and digital asset transactions as well as transaction tracking and AML monitoring.
• Leading the client onboarding process together with internal stakeholders (legal & compliance, operations) and external service providers.
• Continuous updating and maintenance of the CRM for an accurate record of all relationships.
• Develop an expert understanding of the cryptocurrency landscape by learning Sygnum's offering and strengths, understanding regulatory developments and building a strong professional network.

Requirements

• A specific individual with a strong interest in developing a career in relationship management and business development.
• The ideal candidate would have 1-3 years of experience in customer service/client care for private or institutional clients within a financial institution or similar.
• A positive, forward-thinking personality with a proactive can-do attitude and a great team player mix with a high level of attention to detail and accuracy with a hands-on mentality.
• Curiosity and enthusiasm to learn about the world of digital assets and gain expertise in our product and service offerings.
• Goal and results oriented with an entrepreneurial attitude, able to work independently and under pressure.
• Experience in onboarding clients (private clients or legal entities) and familiarity with Swiss banking regulations and onboarding documents, especially CDR20 is a plus.
• Language skills: Fluent English is mandatory. Additional language skills are an advantage.

We offer

• Participate in a dynamic, global team that builds a trusted interface between traditional and digital assets.
• Experience a fast-paced, exciting work environment that promotes meritocracy, collaboration and open communication.
• A comprehensive package of benefits for all team members, including:
• Attractive combination of market salaries and entrepreneurial incentives.