Account Manager, Sygnum Select (80-100%)

Job description: Account Manager, Sygnum Select (80-100%)

About the job

We are looking for an Account Manager with a focus on affluent clients to join our rapidly growing Sygnum Select team in Zurich.

Main tasks

• Taking responsibility for acquiring and maintaining new customer relationships with private customers.
• Telephone, email and face-to-face contact with our valued customers to provide solution-oriented support and identify opportunities for cross-selling and upselling.
• Abwicklung von Fiat- und Digitalasset-Transaktionen sowie Nachverfolgung und Abwicklung von Transaktionen im Rahmen der Geldwäschebekämpfung.
• Führung des Kunden-Onboarding-Prozesses gemeinsam mit internen Stakeholdern (Recht & Compliance, Betrieb) und externen Dienstleistern.
• Continuous updating and maintenance of the CRM for an accurate record of all relationships.
• Entwicklung eines Expertenverständnisses für die Kryptomarktlandschaft durch Lernen von Sygnums Angebot und Stärken, Verständnis für regulatorische Entwicklungen und Aufbau eines starken professionellen Netzwerks.

Ideal candidate

• A specific individual with a strong interest in developing a career in relationship management and business development.
• The ideal candidate would have at least 1-3 years of experience in customer service/client care for private or institutional clients within a financial institution or similar.
• A positive, forward-thinking personality with a proactive can-do attitude and a great team player mix with a high level of attention to detail and accuracy with a hands-on mentality.
• Curiosity and enthusiasm to get to know the world of digital assets and gain expertise in our product and service offerings.
• Goal and results oriented with an entrepreneurial attitude, able to work independently and under pressure.
• Erfahrung im Onboarding von Kunden (private Kunden oder juristische Personen) und Vertrautheit mit den Schweizer Bankregulierungen und Onboarding-Dokumenten, insbesondere CDR20, sind von Vorteil.
• Language skills: Fluent English is mandatory. Additional language skills are an advantage.

Our offer

• To be part of a dynamic, global team that builds a trusted interface between traditional and digital asset economies.
• Experience a fast-paced, exciting work environment that promotes meritocracy, collaboration and open communication.