AEC S SWISSCARD

Tasks

• You follow up on customer inquiries regarding malfunctions by coordinating with internal departments and external partners.
• You'll contribute your ideas to continuously improve service quality, customer satisfaction, and customer loyalty.

Profile

• You communicate confidently and professionally, both verbally and in writing, in German and English. Knowledge of Italian is a plus.
• You have completed a business or equivalent training program and have experience in finance/banking and/or retail or a similar service-oriented environment.
• You are known for your strong commitment to service and customer focus, as well as your high standards for quality.
• You come across as professional, empathetic, and solution-oriented, and you keep a clear head even in challenging situations.
• You work independently, in an organized and responsible manner, and enjoy building long-term relationships with clients.

We offer

• Permanent Employment
• Working from home (several days a week)
• Pension fund and accident insurance starting on the first day
• 5 weeks of vacation starting on the first day
• 13.5 Monthly Wage
• Comprehensive Auto Insurance Subscription
• Discounts throughout the Swiscloud Group
• Training Budget and Opportunities