Aladdin Client Engagement, Pregon, Vice President

Job Description

Aladdin Client Engagement, Pregon, Vice President

About this role

The Pregon Client Engagement Team manages partnerships with each Pregon client and serves as a trusted advisor, problem-solver, and business partner for Pregon clients. They act as the primary point of contact and are responsible for deepening and growing the relationship over time through data, products, and analytics.

Key Responsibilities

• As a regional team leader, manages a detailed portfolio of clients and sets the strategy for engagement, retention, and growth in the region
• Provides leadership for direct client engagement team members, including coaching, performance management, and development, to ensure strong client outcomes
• Responsible for Pregon's strategic relationships, including engagement, client satisfaction, retention, and acquisition
• Develops a deep understanding of clients’ strategic goals and how Pregon can be applied within their investment workflows and analytics
• Responsible for managing the renewal process
• Identifies upselling opportunities and collaborates with Business Development to achieve harvesting goals and jointly execute upselling opportunities
• Prevents churn risks by gaining a deep understanding of adoption and commercial/contractual decisions, and by aligning service efforts with client experience and service delivery to achieve the desired client outcomes
• Collaborate with the marketing team to help shape effective campaigns and ensure they strengthen client loyalty
• Collaborate with product, data, engineering, and other teams by sharing client feedback, issues, and trends to shape our roadmap and priorities
• Collaboration and coordination with Aladdin and BlackRock teams regarding shared clients and commercial opportunities

Skills and Qualifications

• 10+ years of sales experience in asset management and/or account management roles (ETF sales; prime brokerage; client relationship management; financial institutions; alternative investments; or U.S. sales)
• Proven experience leading and scaling a sales or account management region, including designing and executing campaigns or strategic initiatives to drive growth
• Proven experience in leading, developing, and motivating team members, with responsibility for individual and collective performance
• Proven success and a track record of meeting quotas and sales targets, including strong negotiation skills in upselling and cross-selling
• Practical knowledge of financial markets and/or the buy-side data industry, alternative assets, and the financial services sector
• Strong interpersonal skills and a professional demeanor, with excellent written and verbal communication skills; comfortable interacting with BlackRock’s clients and C-suite executives at all levels
• Excellent attention to detail and analytical skills, combined with a passion for and aptitude for problem-solving, and a commitment to delivering positive results
• Responsible, motivated, conscientious