Analyst, Global Marketing & Digital Wealth, LatAm and Canada Marketing, Digital Client Experience Specialist

Job Description

BlackRock’s Global Marketing & Digital Wealth organization is a forward-thinking, globally connected team at the heart of the company’s key priorities. We are architects of growth, working across functions and markets to capitalize on opportunities and accelerate results for the company. In collaboration with internal and external partners, we create the conditions for success—by delivering the next generation of campaigns, brand platforms, content, marketing, and client experiences. Our work is driven by world-leading centers of excellence in content strategy, research and analytics, and digital platforms and experiences.

Tasks

The Digital Client Experience Specialist plays a critical role in driving commercial growth by delivering enhanced client experiences through digital hubs and email. The role focuses on enabling client experiences aligned with key client segments and product priorities, supporting sales and marketing teams in engaging clients with relevant, timely content. By operationalizing execution across channels and markets, the role ensures consistent, high-quality client interactions that support meaningful engagement and business results at scale.

Responsibilities

• Work closely with sales teams to develop and prioritize progress and opportunity activation, and deliver coordinated client experiences through digital hubs and emails tailored to key client segments and product priorities.
• Daily management of hub and email activations that support lead generation, demand generation, and conversion opportunities to ensure client-ready deliveries across markets.
• Ensure that operations comply with governance standards, templates, and operating models, while continuously improving speed, consistency, and the quality of the user experience.
• Track performance and usage metrics and collaborate with analytics teams to enable continuous optimization.

Core competencies

• Strong understanding of digital marketing platforms, web content management, and customer experience delivery
• Strong attention to detail, with the ability to manage multiple requests and schedules.
• Work comfortably in governance-heavy, regulated environments.
• Strong communication and collaboration skills across cross-functional teams.
• Analytical mindset with the ability to interpret performance data and insights.

Qualifications

• A bachelor's degree is required.
• 2+ years of experience in digital marketing, web operations, or client experience roles.
• Experience in supporting content-driven or personalized digital platforms.
• Experience in analytics, testing, or optimization practices is preferred.
• Fluency in English; knowledge of additional languages is a plus.

Our benefits

To help you stay energetic, engaged, and inspired, we offer a wide range of benefits, including a robust retirement plan