Application & Front Office Support Specialist 100% (f/m/d)

Tasks

The Application & Front Office Support Specialist role provides expert business application support to front-office teams to ensure a smooth consulting and administrative process by resolving issues, managing changes, and collaborating closely with IT and product teams. With a strong focus on user adoption, this role drives training and tool implementations to ensure seamless integration.

• Provide front-office support for various business units or departments
• Take the lead on complex front-office inquiries that involve various advisory and administrative solutions
• 2. Level business support for front-office inquiries regarding operational/transactional issues in the context of consulting and administrative processes
• Analysis of recurring issues and development of solutions in close collaboration with the product owner and product manager
• Responsibility for providing application support functions, including ownership, analysis, and resolution of service incidents and issues
• Process inquiries in a timely and efficient manner to provide front-end users with high-quality solutions
• Change Management, Communication, and Special Assignments
• Ensure tool acceptance through management and coordination of change and communication activities
• Building a bridge between users and development teams: representing the user's voice throughout the entire lifecycle—from preliminary testing and pilot participation to follow-up on feedback
• Coordinate communication and change management activities during the rollout phase
• Training and follow-up support (e.g., coaching) for new front-end applications and releases
• Train new employees on front-end business applications and support conceptual work
• Management and Support of Special/Local Projects
• Support for task force activities (e.g., incident management)
• Support for testing activities for global releases

Requirements

• Bachelor's degree in business administration or equivalent
• At least 3+ years of experience in the financial industry
• Excellent proficiency in Chinese and English
• A pragmatic and open-minded team player
• Strong written and oral communication skills (ability to communicate effectively at all levels)
• Action-oriented, with a focus on continuous improvement in all areas of work
• Ability to deliver high-quality results with a challenging, positive, and influential style
• A commercial approach should be a priority, with a focus on best practices (customer-oriented)
• Excellent organizational and time management skills
• Strong analytical and investigative skills, with the ability to solve problems under high pressure
• Basic understanding of end-to-end operations at a private bank
• Flexible and able to work independently with minimal supervision when working across different regions, time zones, and teams
• Cultural Sensitivity