Job offer
Application Operation Manager 100% (f/m/d)
The Application Operation Manager (m/f/d) is responsible for monitoring and controlling the operation of an IT service to ensure that it runs according to specified service level agreements. The focus is on working with different teams and continuously improving service quality.
Job description
Tasks
- Manage seamless operations end-to-end, collaborating closely with 1st, 2nd level, UEVUPS team, and external service providers
- Act as gatekeeper for any change in the IT Service and ensure compliance with IT governance (e.g. Security, Risk Management, Technical Debt Management etc.)
- Improve continuously the service quality, availability, performance, capacity, and knowledge management, actively contributing to the development of the Application Owner Manager community
- Own Service and Asset Configuration Management of allocated IT Services (HPSM, ARIS, IAM roles) as well as IT Service Continuity Management for allocated IT Services
- Ensure proper tailoring and implementation of non-functional requirements in collaboration with the Application Engineer and coordinate the transition into test and production environments
- Responsible for measuring, documenting and optimizing Software usage including regular License Compliance Check in closed collaboration with SAM
Requirements
- Dynamic and agile mindset, being passionate about operations
- Relevant higher education and professional background within computer science
We offer
No specific benefits mentioned.Information on
- Location: Zurich
- Working hours: Full-time
Job details
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