Job offer
Application Operation Manager 100% (f/m/d)
The Application Operation Manager is responsible for monitoring and improving the operational processes of IT services at Julius Baer in Zurich. The position requires at least 5 years of experience in IT projects or operations, as well as strong analytical and communication skills.
Tasks
- Monitoring the end-to-end operation of an IT service in accordance with predefined service level agreements - Comprehensive understanding and careful tracking of all service dependencies and proactive lifecycle management - ACI as gatekeeper for changes to the platform and ensuring compliance with IT governance (e.g., security, risk management, technical debt management, etc.) - Continuous improvement of service quality, availability, performance, capacity, and knowledge management - Ability to work independently and with attention to detail when troubleshooting technical platform components - Ensuring proper adaptation and implementation of non-functional requirements in collaboration with the IT service owner and application engineer, and coordinating the transition to test and production environmentsRequirements
- 5+ years of experience in projects and/or operation of IT applications and/or data platforms
- Dynamic and agile mindset, passionate about operations, operational improvements, and automation
- Ability to work under pressure and manage a portfolio of tasks
- Excellent problem-solving and decision-making skills
- Strong analytical, communication, interpersonal, coordination, and leadership skills
- Relevant education and professional experience in the field of computer science
We offer
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