Application Manager / IT Service Owner (Full-Time) (f/m/d)

Tasks

The role of Application Manager / IT Service Owner involves overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This includes:

• Understanding and closely tracking all service dependencies, and proactive lifecycle management
• Problem Management: Identifying and addressing the root causes of issues, and implementing corrective actions to prevent future occurrences
• Continuous improvement: Monitoring and analyzing IT services, identifying areas for improvement, and implementing changes to enhance efficiency, effectiveness, and quality
• Communication: Serve as the primary point of contact for stakeholders; provide regular updates, reports, and feedback on the IT service
• Compliance and Governance: Ensuring that the IT service complies with relevant laws, regulations, and organizational policies
• Test and Release Management, and Deployment of Fixes, Enhancements, and Upgrades

Requirements

The following requirements apply to this position:

• IT Service Management: Understanding IT service management principles, processes, and best practices (e.g., ITIL)
• Technical knowledge: Familiarity with IT systems, infrastructure, and applications, including hardware, software, and networks
• Data analysis: Ability to collect, analyze, and interpret data to make decisions and optimize IT services
• Problem-solving: Ability to solve complex technical problems
• Communication: Effective communication and interpersonal skills for interacting with stakeholders, including executives, technical teams, and customers
• Stakeholder management: The ability to identify, analyze, and address stakeholder needs and expectations
• Governance and Compliance: Knowledge of regulatory requirements, industry standards, and organizational policies
• Openness to learning and acquiring new skills

We offer

The exact benefits are not specified, but it is noted that the position offers an opportunity to help shape the future of wealth management.