Application Manager / IT Service Owner (Full-Time) (f/m/d)

Tasks

The role of Application Manager / IT Service Owner involves overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This includes:

• Understanding and closely tracking all service dependencies, and proactive lifecycle management
• Problem Management: Identifying and addressing the root causes of incidents, and implementing corrective actions to prevent future incidents
• Continuous improvement: Monitoring and analyzing IT services, identifying areas for improvement, and implementing changes to enhance efficiency, effectiveness, and quality
• Communication: Serve as the primary point of contact for stakeholders; provide regular updates, reports, and feedback on the IT service
• Compliance and Governance: Ensuring that the IT service complies with relevant laws, regulations, and organizational policies
• Test and Release Management, and Deployment of Fixes, Enhancements, and Upgrades

Requirements

The following requirements apply to this position:

• IT Service Management: Understanding IT service management principles, processes, and best practices (e.g., ITIL)
• Technical knowledge: Familiarity with IT systems, infrastructure, and applications, including hardware, software, and networks
• Data analysis: Ability to collect, analyze, and interpret data to make decisions and optimize IT services
• Problem-solving: Ability to solve complex technical problems
• Communication: Effective communication and interpersonal skills for interacting with stakeholders, including executives, technical teams, and customers
• Stakeholder management: The ability to identify, analyze, and address stakeholder needs and expectations
• Governance and Compliance: Knowledge of regulatory requirements, industry standards, and organizational policies
• At least 5 years of experience as an IT Service Owner/Application Manager
• At least 5 years of IT experience, particularly with financial information systems such as Bloomberg, SEG/Reuters, and Marketmap

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