Application Responsible/IT Service Owner FIS (Financial Information Services) 100% (m/f/d)

Job description

Tasks

• Ensuring sustainable, stable and maintainable applications
• Service operations: Managing the day-to-day operations of the IT service to ensure it is delivered in accordance with agreed SLAs and OLAs.
• Incident management: Managing and resolving incidents related to IT services in order to minimize downtime and impact on business operations.
• Problem management: Identification and elimination of causes of incidents, implementation of corrective measures to prevent future occurrences
• Continuous improvement: Monitoring and analyzing IT services, identifying potential for improvement, and implementing changes to increase efficiency, effectiveness, and quality.
• Communication: Acting as the main point of contact for stakeholders, providing regular updates, reports, and feedback on IT services
• Compliance and governance: Ensuring that the IT service complies with the relevant laws, regulations and organizational guidelines

Requirements

• Data analysis: Ability to collect, analyze, and interpret data to make decisions and optimize IT services
• Problem solving: Ability to solve and resolve complex technical problems
• Communication: Effective communication and interpersonal skills to interact with stakeholders, including executives, technical teams, and customers
• Stakeholder management: Ability to identify, analyze, and respond to stakeholder needs and expectations
• Governance and compliance: Knowledge of regulatory requirements, industry standards, and organizational policies

Education and skills

• Strong understanding of IT service management principles, processes, and best practices (e.g., ITIL)
• At least 5 years of experience as an IT service owner/application manager

We offer