Application Support Analyst

Tasks

• Deliver high-quality first-line and second-line application support for mission-critical systems within the trading, execution, and wealth management domains, with a primary focus on supporting front-office users.
• Assuming end-to-end responsibility for incidents to ensure timely and effective handling in accordance with defined SLAs
• Conducting comprehensive root cause analyses (RCA) to identify systemic problems and implement preventive measures to increase system stability
• Maintenance and continuous improvement of comprehensive technical and operational documentation, including runbooks, known error databases, and knowledge articles
• Supporting regulatory and management reporting initiatives by providing accurate and timely data and insights

Requirements

Professional and technical

• Good understanding of development life cycles such as agile methodology
• Good understanding of database design with the ability to write scripts and complex SQL queries
• Experience with technology stacks used in a typical client-server architecture, e.g., Java, JavaEE, and web (HTML, JavaScript, CSS, etc.)
• Language skills: English (spoken and written) required; Chinese (Mandarin and/or Cantonese) preferred

Personal and social

• Ability to work independently and in a global team
• Approachable and a team player
• Customer-oriented approach for all deliveries
• Ability to quickly identify problems and provide effective solutions
• Quick learner and able to work under pressure to meet tight deadlines
• Excellent communication and coordination skills to deal with different levels of stakeholders
• Highly motivated with an inclusive personality

We offer