Application Support Engineer, AVP

Job description

Tasks

• Delivery of escalation services for the most complex/problematic technical, functional and operational issues of CRD systems.
• Provide deep CRIMS, domain and/or infrastructure experience combined with advanced diagnostic and troubleshooting skills.
• Addressing "sensitive" issues and situations that affect the perception of how CRD solves customer problems.
• Management-level thinking, demonstration of perceptive skills of situations, can see the bigger picture of problems.
• Quarterly meetings with CRD product engineer to provide feedback on significant operational and support issues and prioritize NFRs in product/eng.
• Packaging of issues, previous work and related information for efficient escalation to engineering, product management or both.
• Act as an entry point for the introduction of new products into the SaaS infrastructure and provide feedback on potential deployment and operational issues.

Requirements

• At least 8 years of experience in the financial/software services industry, preferably with financial market information systems.
• At least 5 years of experience with the Charles River application.
• Proven ability to work with various internal departments to deliver excellent customer service.
• Successful customer management and support.
• Knowledge of front, middle and back office and instrument types across equities, fixed income, derivatives, foreign exchange, etc.
• Proven ability to focus on C-level client management using a hands-on approach in large and mid-sized organizations.
• Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging and web services is an advantage.
• Exposure to one or more structured programming languages.
• Excellent customer service skills, technical troubleshooting skills and interpersonal, verbal and written communication skills.

Qualifications

• Bachelor's degree from a university or college in business administration, economics, finance, computer science, engineering or similar.

We offer

Benefits

• Medical care and insurance.
• Wellness programs.
• Financial security.
• Vacations and vacation.

Medical care and insurance

• We offer a range of medical plans to cover you and your loved ones.
• You can also benefit from our employee and family life insurance, accidental death and dismemberment insurance.

Wellness programs

• State Streets WellBeing program helps employees proactively manage their well-being.
• Our Employee Assistance Program (EAP) offers personal and confidential support for a wide range of problems.

Financial security

• Depending on where you work, you may be eligible for regionally specific savings and/or pension plans.
• We also provide resources and host local events to educate employees about financial security.

Vacations and vacation

• We offer our employees a highly competitive vacation and vacation entitlement, taking into account local requirements.
• We also offer our employees two paid days to donate their time to company-driven initiatives or organizations.