Application Support Engineer

Job description

Overview

Application Support Engineer

Tasks

• Act as level 1 application support for business users with escalation to the 2nd line application support team and on our escalation hotlist
• Acceptance and prioritization of problems with Zendesk, Stack, ServiceNow or 3rd System and follow-up until final resolution
• Troubleshooting and root cause analysis, effective management and diagnosis of problems
• Communication with internal technology teams, end users and 3rd parties
• Analysis of the root cause of various tasks and problem solving
• Monitoring of business systems; investigation, analysis and resolution of errors
• Writing SQL scripts to resolve user queries; testing, defect management by following change controls in our business systems
• Preparation and distribution of daily handover and release notes
• Contribution to procedures and guidelines by updating knowledge bases
• Cooperation with internal and external auditors

Requirements

Essential Skills

• Relevant IT experience / helpdesk support experience
• Experience with Windows-based environment; Windows 10, Windows Server, Office 365
• Ability to multitask and cope with pressure
• Very accurate approach to data entry and verification

Desirable

• Database skills; SQL, Oracle, MS SQL
• Knowledge of DevOps systems (Unix / Linux)
• Experience with Unix, Python, MongoDB, Redis, PowerShell
• Knowledge of securities systems (OMS, FIX, SDLC, Bloomberg, TradeWeb, Novus, L.E.K. Analytics, Saber, InfoQ and MarketWire)
• Novell applications - some experience in support or knowledge of trading, portfolio management, risk, settlement and reconciliation applications
• Some knowledge/technology of financial markets and instruments; with broad asset class - equities, derivatives, options, credits etc. through previous experience in the financial services sector

We offer

• Hybrid working model
• Offices in or near the City of London with easy access to transport and facilities
• Competitive remuneration package
• 28 days annual leave + national holiday
• Premium health insurance
• Discounts on gym memberships
• Employee Assistance Program
• Additional time off for long service and volunteering
• Childcare allowance
• Opportunities for professional development, including internal tech talks; conference attendance; and engagement in the Source community