Application Support Engineer

Job description: Application Support Engineer

Tasks

• 2nd line application support for business systems with escalation to 2nd line application support team and our 3rd line engineers
• Ownership and delivery until the final solution
• Know, record and track ownership of issues with Zendesk, Stack, ServiceNow or 3rd party system and follow up until final resolution
• Communication with internal technology teams, end users or 3rd parties
• Ownership and management of our technical debt, working closely with 1st line to resolve operational issues
• Analysis of risks and effects of various tasks and prioritization
• Monitoring the health of business systems, investigating, analyzing and escalating alerts
• Writing SQL scripts to resolve user queries, testing and lease management by following change controls across operating systems
• Contribute to procedures and policies by updating the knowledge base available to users
• Preparation and distribution of daily handover and release notes
• Cooperation with internal and external auditors

Requirements

Essential Skills

• Relevant experience in 1st or 2nd line support
• Experience with Windows-based environment; Windows 10, Windows Server, Office 365
• Ability to handle multiple tasks simultaneously and work under pressure
• Methodical approach to data entry and checking results; high attention to detail

Desirable

• Database skills: Oracle, MS SQL - scripting skills would be an advantage
• Knowledge of distributed systems (Unix/Linux)
• Experience with .Net, Python, MBSE, Regula, PowerShell
• Knowledge of operating systems (Linux/Unix/Windows)
• Experience with SQL, Oracle, Sybase, MQ, Opster, Nagios, ELC Autonomic, Babinet, (SDIT) and Neoview applications
• Experience with portfolio management, risk, accounting and reconciliations
• Basic knowledge of financial markets and instruments, with broad asset classes - shares, derivatives, options, loans, etc.

We offer

• Hybrid working model
• Office at various locations (but not required) at Old Broad Street Campus with access to transportation and facilities
• Competitive remuneration package
• 25 days annual leave
• Private health insurance
• Employee Assistance Program
• Additional days off for long service and voluntary work
• 100% discount
• Opportunities for professional development, including internal tech talks, conference attendance and engagement in the Source community