Application Support - L2 Production Support 100% (f/m/d)

Job description

Application Support - L2 Production Support 100% (m/f/d) (contract through our external payroll partner with immediate start until 31.12.2026 with possible extension)

Tasks

• Management or modification of requests for application-related process runbooks
• Participation in periodic releases at weekends
• Involvement in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Process optimization and automation of recurring tasks, including transfer to L1 (Control Center)
• Updating the application operating documentation (knowledge database)

Requirements

• 5+ years of professional experience in application support, with an educational degree in computer science or a related field
• Computer skills (shell scripting is an advantage), as well as ITIL Foundation certification
• Linux knowledge (shell scripting is an advantage), as well as ITIL Foundation certification
• Knowledge of Java application servers, relational databases (Oracle) and job schedulers (Automic/AWA, Control-M is an advantage)
• Experience with monitoring and log analysis tools such as Splunk, Dynatrace, Grafana or equivalent
• Knowledge of data warehousing and ETL environments would be an advantage
• Basic knowledge of Kubernetes (KBs), including pod management and log retrieval
• Understanding of microservices architecture and API-based communication
• Strong team player who values collaboration, knowledge sharing and mutual support
• Strong communication skills with a process-oriented and analytical approach
• High degree of professionalism, emotional maturity and resilience in high-pressure situations
• Highly motivated and proactive, eager to learn and embrace new concepts
• Excellent interpersonal skills with a focus on respectful, solution-oriented communication