Application Support Specialist, 2nd Level Support, 100% (f/m/d)

Job Description

• Responsible for providing support services (e.g., for software, hardware, user devices, and networks) and monitoring capabilities, ensuring continuous access to IT services and the end-user lifecycle

Tasks

• Serve as the local administrative manager
• Take over periodic on-call duty (weekly 24/7 rotation).
• Manage change requests and ensure that application-related processes are carried out properly.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to the operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and system maintenance.

Requirements

• Completed IT training (degree in computer science or equivalent IT-related certification).
• At least 2 years of professional experience in application support.
• Strong knowledge of Linux (shell scripting is a plus).
• A solid understanding of the Windows operating system at the server level.
• Familiarity with Java application servers, databases, and workload automation tools (experience with AWA is a plus).
• ITIL Foundation certification.
• Experience with batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in the banking or financial services industry with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• A process-oriented and analytical mindset.
• Excellent communication skills and the ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.
• Good written and spoken English.