Application Support Specialist - 2nd Level Support 100%

Tasks

• Processing incident tickets generated by monitoring systems and the local service desk within agreed-upon SLAs
• Coordination and effective communication between incident managers, application owners, third-level support, other IT/Agile teams, and business stakeholders
• Covering periodic on-call shifts (weekly 24/7 rotation)
• Managing change requests and ensuring that application-related changes are implemented properly
• Participation in periodic release activities, including weekend deployments
• Contribution to projects related to the operational aspects of existing or newly integrated applications
• Performing routine data cleansing and system maintenance
• Promoting process optimization and the automation of recurring tasks, including handoff to L1 (Control Desk)
• Maintaining and updating the documentation on application operations and the knowledge base
• Providing support for batch job scheduling and monitoring (e.g., Automatic AWA, Control-M, or similar tools)

Requirements

• Completed IT training (degree in computer science or equivalent IT-related certification)
• At least 2 years of professional experience in application support
• Strong Linux skills (shell scripting is an advantage)
• In-depth knowledge of the Windows operating system at the server level
• Familiarity with Java application servers and databases, as well as experience in workload automation, is a plus
• ITIL Foundation Certification
• Experience in batch job support and with scheduling tools (Automatic AWA, Control-M, or similar)
• Ideally, experience in banking or financial services with knowledge of financial products
• Process-oriented and analytical mindset
• Excellent communication skills and the ability to collaborate across teams