Application Support Specialist

Job description

Tasks

• Analysis of business requirements and conversion of HR processes into innovative technical solutions
• Collaborate with dedicated Oracle Fusion teams to specify, monitor, and resolve requests
• Management of HR projects from planning to delivery
• Provision of detailed technical support for end users to ensure rapid problem resolution
• Design and optimization of data models, SQL queries, and QTB reports
• Reviewing Oracle Fusion release notes and anticipating system impacts
• Adapting reports to quarterly updates and enabling data exchange between Oracle Fusion and other tools (AuraQuantic, DWHS, etc.)

Requirements

• University degree in IT, computer science, or a related field
• Experience with the entire Recycle software and IT service management
• Strong analytical, prioritization, and problem-solving skills
• Excellent interpersonal, communication, and presentation skills
• Proactive, solution-oriented, independent in advanced IT troubleshooting, with proven resources and the ability to acquire knowledge autonomously
• Familiarity with Microsoft 365, SQL, database modeling, Java, or Python
• Knowledge of Oracle Cloud HR solutions is an advantage
• Fluent English (B1 or First Certificate); Italian is an advantage (not in Lugano)

We offer

• A dynamic and stimulating working environment
• A supportive environment where your contributions are valued and recognized
• An opportunity to be part of a global private banking institution

Our values

• Accountability: Taking responsibility for tasks and challenges as well as continuous improvement
• Hands-on: Proactivity to deliver high-quality results quickly
• Passionate: commitment and striving for excellence
• Solution-oriented: Focus on customer results and fair treatment of customers with a risk-aware mindset
• Collaborative: Promoting cooperation and teamwork, working with an entrepreneurial spirit