Job offer
Application Support Specialist + ServiceNow Support - 2nd Level
Julius Baer is seeking a Level 2 Application Support Specialist in Madrid with a focus on ServiceNow support and technical change management. The role involves managing change requests, participating in on-call duties, and optimizing processes and automating repetitive tasks.
Tasks
- Responsible for managing technical changes to one or more (commercial) applications (Shell applications) and responsible for their respective lifecycle management
- Covering periodic on-call shifts (7x24 weekly)
- Management of change requests to support application-specific processes
- Participation in periodic weekend releases
- Participation in projects related to operational aspects of existing or newly integrated systems
- Routine data cleansing of the systems
- Process optimization and automation of recurring tasks, including handoff to owners, third-level support, and end users / Agile teams / business stakeholders
- Maintenance of Application Documentation (Knowledge Base)
Requirements
- Expertise in supporting and administering the ServiceNow platform, including agent work and CSM processes such as incident, problem, change, and knowledge management (System Administrator certification is a plus)
- Experience with ServiceNow root cause analysis, workflow configuration and monitoring, troubleshooting, and maintaining operational documentation
- Completion of an IT program (degree in computer science or other IT-related certification)
- At least 2 years of professional experience in application support
- Strong knowledge of Linux (shell scripting is a plus)
- Knowledge of the Windows operating system at the server level
- Knowledge of Java application servers, databases, and AWS is a plus
Job details
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