Application Supporter (f/m/d)

Job description

Tasks

• Fault reports, change requests and customer inquiries as part of IT support
• Classification, prioritization, analysis and rectification of faults, including the introduction of suitable measures
• Carrying out in-depth analyses in 2nd and partly 3rd level support
• Escalation of tickets and incidents to the responsible departments (functional or hierarchical)
• Support with rollouts and active participation in IT projects

Requirements

• Completed training as a computer scientist EFZ or ICT supporter SIZ with solid IT knowledge
• Sound experience in the Microsoft environment (Windows, Office, Teams, SharePoint etc.)
• Basic knowledge of IT service management according to ITIL (ITIL Foundation)

We offer

• We give room for initiative
• We offer flexible working models
• We personally promote...
• We provide meaningful...
• We maintain a family environment in a banking group
• We live a responsible corporate culture
• We stand for equal opportunities and diversity