Assistant Relationship Manager for the Middle East & Africa team 100% (f/m/d)

Job description

Tasks

• Supports Relationship Managers (RMs) and Global Heads (GH) with client interactions including system input, document management, file management and ensuring high quality, accurate and timely execution
• Customizes customer requests such as reporting, statistical analysis and mail distributions as needed
• Manages RM/GH calendars, arranges client meetings and business trips, and performs follow-up tasks after client contacts or trips
• Prepares presentations and assists in the development of investment proposals and marketing efforts, including client events, receptions and business trips
• Ensures continuity of responsibilities through proper handover agreements during periods of absence
• Proactively gathers relevant information, organizes self efficiently and keeps superiors informed in a timely manner
• Conducts regular work planning and review, maintains thorough documentation and supports RMs/GH in the implementation of projects and initiatives
• Identifies potential for improvement based on operational experience or observed incidents and provides constructive recommendations
• Takes an active role in risk management by monitoring client records, addressing issues, escalating concerns when unsure, and resolving pending items or deficiencies in a timely manner

Requirements

• Possesses a friendly, trustworthy and discreet manner, combined with high service orientation, personal integrity and a strong awareness of risks and ethics
• Consistently communicates in a professional, courteous and confident manner, building relationships while maintaining discretion and trust
• Works systematically, accurately and diligently, is able to deliver high quality results under pressure and is committed to continuous process improvement
• Has relevant education (e.g. banking apprenticeship or equivalent) and experience in the financial sector, with a proven track record of managing complex private banking client relationships, including onboarding and retention
• Has solid knowledge of private banking products, services and global financial markets, as well as an awareness of the legal, regulatory and cultural context of the operating region
• Fluent in French and English (written and spoken); additional languages such as Arabic are an advantage
• Shows initiative by contributing ideas for improvements based on practical experience and customer insights

We offer