Assistant Relationship Manager (Japanese Speaking)

Job description

Tasks

• Client Administration & Management:
  • Supports Relationship Managers (RMs) and Team Heads (TH) in client interaction and all related tasks (systems, processes, files, documents, etc.) with high quality, accuracy and timely responsiveness
  • Customize customer requests (reporting, statistics, mailings, etc.)
  • Manages RMs/TH's calendar, prepares client meetings, organizes business trips, completes follow-up of client meetings, client meetings or business trips for RMs/TH
  • Prepares presentations, assists in the preparation of investment proposals and marketing activities (client reception, meetings, business trips, events, etc.)
  • Ensures representation in your own absence
• Business Management:
  • Collects and regularly exchanges relevant information required for the work
  • Organizes self in an efficient and compliant manner and ensures that supervisors are informed in a timely and appropriate manner
  • Carries out checks, plans in advance and documents his work at all times
  • Supports RMs/TH in the implementation of projects and initiatives
  • Provides professional input and suggestions for improvement based on experience, incidents or observations
  • Manages the expense report process for RMs/TH
• Risk Management & Controls:
  • Actively assists with risk management (first line of defense support), e.g. customer documentation, by raising concerns, tracking issues and escalating when in doubt
  • Ensures compliance with local regulations and compliance with internal policies and standards (e.g. opening of new accounts, payment instructions, review of client meetings or approval at own competence level, etc.) in cooperation with the respective RMs and TAs
  • Ensures prompt clarification of pending issues and escalated defects

Requirements

• Ability to communicate verbally and in writing with clients in the client's native language, where applicable
• Team player
• Personal integrity and resilience under pressure
• Professional skills:
  • Fluency in Japanese to support business relationships with Japanese-speaking customers
  • Good knowledge of the relevant geographic market (i.e. familiar with the legal and regulatory environment and cultural sensitivity)
  • Good understanding of the relevant products and services in private banking
  • Basic knowledge of the global financial markets and current developments in the industry
• Education and experience:
  • Relevant training (banking apprenticeship or equivalent) and professional experience (experience in the financial sector)
  • Good language skills (verbal and written) depending on specific market requirements
  • Proven experience in supporting banking clients with complex needs (onboarding new clients, maintaining and expanding existing relationships)