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Assistant Relationship Manager
The Assistant Relationship Manager supports one or more Relationship Managers in their day-to-day work, administrative tasks, and client service, and interacts with internal and external stakeholders. The role also involves assisting with the implementation of customized solutions for clients and taking responsibility for the quality of services.
Tasks
The Assistant Relationship Manager supports one or more Relationship Managers (RM) / Group Heads (GH) with day-to-day operations, administrative tasks, and client management. Responsibilities include:- Supporting the RM/GH in client interactions and all related tasks
- Customization of client requests (reporting, statistics, mailings, etc.)
- Manage the RM/GH’s calendar, prepare for client meetings, organize business trips, and follow up on client calls, meetings, or business trips for the RM/GH
- Compilation of presentations, support in the preparation of investment proposals and marketing activities
- Ensuring coverage during your own absences
Business Management
The Assistant Relationship Manager:- regularly collects information relevant to the work
- conducts reviews, plans and documents his work
- assists the RM/GH in implementing projects and initiatives
- makes professional recommendations for improvements based on experience, incidents, or observations
- manages the expense reporting process for RM/GH
Risk management and controls
The Assistant Relationship Manager:- actively assists with risk management (supporting the first line of defense)
- ensures compliance with local regulations and internal guidelines and standards
- ensures the timely clarification of open issues and escalated defects
- ensures appropriate ethical and compatible behavior within his area of responsibility
- ensures accurate, timely, and clear documentation of client interactions and client orders
Regulatory responsibilities
The Assistant Relationship Manager:- demonstrates appropriate values and behavior
- demonstrates an understanding of relevant products and services in private banking
- has a basic understanding of global financial markets and current industry trends
Requirements
The Assistant Relationship Manager should:- Be proficient in Japanese to facilitate business communication with Japanese-speaking clients
- have a basic understanding of relevant products and services in private banking
- have a fundamental understanding of global financial markets and current developments in the industry
- have a good understanding of the geographic market he or she covers
We offer
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