Assistant Relationship Manager

Job Description

• Position: Assistant Relationship Manager
• Location: Singapore
• Employment Type: Full-time
• Salary: $1,000 USD per month

General Description

• The Assistant Relationship Manager (ARM) supports one or more Relationship Managers (RM) / Team Leaders (out).

Tasks

• Support for the RM/TH in all on-site interactions and all related tasks (systems, processes, files, documents, and all other administrative, business, and financial requirements)
• Coordinating customer inquiries (reporting, invoicing, meetings, etc.)
• Ensuring that all RMs and customers are properly organized and managed in a timely manner
• Tracking and sending follow-up emails after an engagement, as well as reviewing the engagement results
• Completing post-engagement reports and management reports as needed
• More accurate time tracking, management of expenses, salaries, and accounts
• Personalization of the RM/TH Experience (not)
• Ensuring coverage in the event of unforeseen circumstances
• Accurate tracking and management of RMs' accounts and preparation for the job
• Detailed scheduling of calls, client meetings, and documentation in the system
• Proactive monitoring and understanding of customers' KPIs/CSS and follow-up
• Ensuring compliance with all applicable regulations, internal policies, and industry standards

Requirements

• Ability to work with colleagues from diverse backgrounds
• A personal, empathetic, fulfilling, and supportive attitude toward people and toward improving processes
• Strong communication and presentation skills
• A strong commitment to service and a passion for customer service
• Proficiency in creating data reports and presentations
• Professionalism and Team Culture
• Strong communication skills and the ability to work collaboratively in a team environment
• Analytical thinking with a keen eye for detail

Application process

• Please include your resume and a cover letter with your application, in which you describe your experience and motivation for the role.