Customer Service Assistant (m/f)

Tasks

• Supporting customer service representatives in the administrative management of their clients
• Handling the administrative processing of financing, investment, pension, and payment transactions in collaboration with internal departments
• Ensuring the efficient and error-free handling of all sales-related tasks
• Assistance with both the preparation and follow-up of client meetings
• Independently handling customer inquiries about products and our basic services
• Assisting with the management of a client portfolio within the consulting team
• Ensure high customer satisfaction by embodying GLKB's commitment to service excellence

Requirements

• Completed business training (banking experience preferred)
• Knowledge in the areas of accounting and management, and in the areas of taxes and duties
• Adaptability, Communication Skills, and Leadership Skills
• Strong service orientation and excellent customer advisory skills
• A high degree of personal responsibility and the ability to act reliably
• Resilient and organized
• Communication skills

We offer

• Flat hierarchies and short decision-making processes
• A wonderfully uncomplicated team spirit
• The opportunity to take on responsibility from day 1
• Varied work with very good development opportunities
• Individualized and targeted support through a comprehensive professional development program
• Attractive employment terms and benefits