Customer Service Assistant (m/f)

Your tasks

• Assisting the customer service representative with the administrative support of her clients
• Handling the administrative processing of financing, investment, pension, and payment transactions in collaboration with the relevant internal departments
• Ensuring the efficient and error-free execution of sales processes
• Assistance with both the preparation for and follow-up on client meetings
• Handling customer inquiries independently
• Gradual introduction or adoption of questions regarding Basel services
• Assistance with the consulting team's sales activities
• Ensure high customer satisfaction by embodying GKB's service-oriented mindset
• Temporary Desk Staff for Emergencies

Your profile

• Completed business training (banking experience preferred)
• Knowledge of the service industry (money management and saving); knowledge of private retirement planning, financing, and investments is a plus
• Strong commitment to customer service
• A high degree of personal responsibility and reliability
• Resilient and organized
• Communication skills

We offer you

• A culture of positive feedback with plenty of creative freedom
• Flat hierarchies and short decision-making processes
• A warm, down-to-earth sense of teamwork
• Opportunity to take on responsibility from day 1
• Varied work with very good development opportunities
• Individualized and Targeted Support Through Continuing Education
• Attractive employment conditions and additional benefits