Assistant (m/f) Firm Customer Service

Job description

Tasks

• General support for our firm's customer advisors, in particular in answering customer enquiries by telephone and preparing individual correspondence
• Preparation of credit decisions and compilation of assessment documents in the area of real estate and commercial finance
• Recording and evaluation/analysis of customer balance sheets
• Creation of real estate valuations with a professional valuation tool
• Preparation of customer meetings and the opportunity to selectively participate in customer meetings
• Credit monitoring tasks as instructed by the client advisors

Requirements

• Completed banking apprenticeship or basic commercial training with further training in banking/finance
• First professional experience in the banking and/or financial environment
• High level of service and customer orientation as well as a structured and precise way of working
• Confidence in dealing with different stakeholder groups and problems
• Good communication skills and enjoy intensive customer contact
• Flexibility and willingness to contribute to our team and take on responsibility

We offer

• Positive feedback culture with plenty of creative freedom and involvement of all employees
• Flat hierarchies and short decision-making processes
• A warm and uncomplicated team spirit
• Opportunity to take on responsibility from day 1
• Varied work with very good development opportunities
• Individual and targeted support through a wide range of training and development opportunities
• Attractive employment conditions and additional benefits
• Our "KOOL-Work" working model enables flexibility in terms of time and place of work