Associate Engineer

Job description

As a member of the Business and Investment Production Support (BIPS) team, the Associate Engineer plays a crucial role in supporting and maintaining the infrastructure processes that ensure the investment process runs smoothly. This includes monitoring and providing technical support for various processes such as database tasks, modeling tools, reporting, and analysis.

Tasks

- Control M Scheduling: Creating and refining standards within the Control M scheduling software. - Metadata Migration: Implementing new models and visualizations in the production environment. - Production Monitoring: Overseeing the production environment and troubleshooting real-time issues with various data and metrics. - Technical Coordination: Collaborating with developers to align schedules with code changes, releases, and drift analysis. - Incident Management: Troubleshooting and resolving incidents, coordinating with necessary teams, including database administrators, technology groups, and asset managers. - Change management: Adhering to change management best practices to review, test, and implement changes. - Release management: Executing weekly release processes, transitioning code changes from the staging to the production environment. - Process Improvement: Recommend and implement workflow improvements, enhancements, and adaptations to business requirements. - On-Call Duties: Ability and willingness to fulfill on-call responsibilities on a weekly rotation, including nights and weekends.

Requirements

- Bachelor's degree or equivalent experience. - Strong programming skills in one or more languages. - Experience with Unix/Linux environments. - Experience with support management tools and coordinating code changes. - Understanding of incident management frameworks and best practices. - Understanding of relational database concepts.

Desirables

- Degree in computer science or a related STEM field. - Experience working in a production environment with tight deadlines. - Experience implementing new tools and ControlM. - Experience with support management tools or incident management. - Understanding of data lines.

Personal characteristics

- Highly self-motivated and able to work both independently and as part of a team. - Innovative and creative in solving technical problems. - Process-oriented with expertise in multiple troubleshooting techniques. - Ability to handle pressure and work in a dynamic environment. - Adaptable to changing priorities, processes, and procedures. - Ability to prioritize tasks and use time efficiently while handling multiple support tickets simultaneously. - Ability to apply knowledge to find solutions to known and unforeseen problems.

We offer

- An annual salary ranging from $75,000 to $100,000 USD. - Comprehensive benefits packages, including monthly vacation time, retirement/401(k) benefits, life insurance, and long-service recognition. - Opportunities for growth through professional development and participation in our global initiatives. - Two annual "Merit Days" off and one year of leave for community service.