Associate, Info N & T Admin - Business Analyst

Tasks

• Business management supported by the Northern Trust Contact Center and other technologies
• Support and collaboration in a fast-paced environment while ensuring security, availability, and technical safety
• Delivering Value to Customers
• Understanding of complex problems at a level appropriate to the scope and needs of team projects
• Designing process and system requirements for the delivery of new services
• Contributions to project documents, kick-off meetings, process breakdowns, and related business areas to achieve tangible results, status updates, use cases, and customer support
• Establishing cross-functional teams to support project efforts related to requirements and implementation roadmaps
• Establishment of KPIs and functional support schedules
• Management of tasks, including both weekly activities and accumulated assignments
• Maintaining open-source releases to promote agility in weekly sprints
• Keep stakeholders informed regarding business functions, value creation, and value delivery for the department
• Support for incident management, change management, and the initial operational processes and procedures, as well as monitoring of service interruptions until the IT systems are fully implemented
• Tracking and managing incident/problem logs (Agile/SR) and reporting on security performance based on defined KPIs
• Collaborating with the teams to fix bugs and implement related requirements
• Reporting on efforts related to internal departmental process control issues and tracking progress
• Identify teams and SharePoint sites that exist in the current cloud environment, enhance security levels, and create and define modifications
• Support for the contact center, including historical reporting and metrics, code reporting procedures, and data
• Support, Monitoring, and Risk Impact
• Maintaining Inventory Reports on Services
• Support for internal departmental audits

Requirements

• 10–20 years of professional experience
• A bachelor's or master's degree from an accredited institution in computer science or business administration, or equivalent professional experience in research
• Extensive experience in commercial support
• 7–10 years of experience in operational administration and support
• 3 years of professional experience as a business analyst with strong relationship management and support skills
• Experience with Microsoft Office, Teams, One, and SharePoint
• Practical experience with data and data analysis
• Confluence UI and Site Creation
• Knowledge of Agile and other methodologies and techniques that can be used for problem-solving and requirements gathering
• Familiarity with various methodologies across different frameworks (e.g., Agile/CI, 4PM 3002.2, KPMG, Six Sigma, Test-Driven Development)
• Ability to drive internal and external projects in line with business requirements
• Strong analytical, problem-solving, and conflict-resolution skills
• Ability to think critically, prioritize, and innovate to maximize results
• A proven track record, agility, and a focus on results for simple and concise delivery
• Ability to Travel for Assignments

We offer

• Status as a Full Partner and Collaboration on Global Security
• Responsibility for Customer Experience and Delivery
• Work under the supervision of senior management and the guidance of the