Associate Relationship Manager for Intermediaries Market SGP

Your challenge

The role of Intermediary Associate Relationship Manager (Associate RM) is linked to the respective internal development program. It is therefore a transitional role for a limited period (usually three years), with the aim of the Associate RM becoming a Relationship Manager (RM) after successfully completing the program.

Key features of the position

• Attracting new customers, proactively building up your own customer base, and retaining existing customers in close cooperation with other team members
• Proactively seeking support, feedback, and guidance from other relationship managers in the team when developing and maintaining successful customer relationships
• Responding to all customer inquiries with the highest quality and in a timely manner
• Provide appropriate investment content in collaboration with specialists (if necessary) and in accordance with internal guidelines and regulations, as well as in compliance with external rules and regulations.
• Deepening customer relationships and continuously optimizing customer potential by acquiring additional shares in the customer portfolio / cross-selling
• Adjusting the frequency and intensity of contact to the customer's preferences
• Ensuring the highest level of data protection (CID / data protection) through access management
• Provide accurate customer relationship documentation at all times, including customer identification documentation (CID), account opening forms, and other relevant legal forms.
• Gathering customer feedback on products and services with the relevant specialists within the bank to ensure continuous improvement and adaptation to market trends
• Continuously monitoring potential risks to protect the bank and its customers as part of the first line of defense
• Develop and implement new marketing strategies in collaboration with the Market Head and Group Head
• Participate in strategic initiatives (e.g., to optimize key processes or support new product initiatives)
• Active participation in the Associate RM Development Program and engagement in the Associate RM community to share experiences and best practices

Your profile

Job requirements

Personal and social skills

• Very good interpersonal skills, open and approachable, good networker
• Good listener with a genuine interest in people
• Excellent situational adaptability to relate to customers and colleagues from different backgrounds
• Resilient mindset and ability to work under pressure, comfortable with uncertainty
• Motivated, persistent, and persuasive personality

Knowledge and experience

• Knowledge of global financial markets, interest in market developments and industry trends
• Basic understanding of cultural differences in the geographical markets to be served
• Understanding of the legal and regulatory environment of the respective markets and jurisdictions
• Good understanding of relevant products, services, and tools in private banking
• Ability to match customer needs with suitable products