AV Operations Lead

About the role

• As an AV Operations Lead at Northern Trust, you will be responsible for the day-to-day operation, support, and maintenance of audiovisual (AV) systems and event technologies used across the firm's offices, production studios, and production facilities.
• This role will serve as the primary point of contact for AV services, ensuring that meeting rooms and event spaces are routinely maintained, calibrated, and equipped with state-of-the-art technology suitable for partners and stakeholders. The successful candidate is recognized annually for their ability to stay current with emerging AV technologies, troubleshoot problems, and maintain a high standard of audio, video, and system performance.
• In addition to supporting daily operations, the individual will work closely with our events team to coordinate audiovisual setup, including technical operations for client-facing and internal meetings, conferences, and presentations, as well as external presentations and complex event spaces.
• This role requires strong technical skills, event service skills, and an understanding of what makes for a successful customer experience, along with the ability to remain calm and handle high-stakes situations effectively.
• This is a full-time position requiring 30+ hours per week, with occasional support outside normal hours as needed for urgent event or simulation cancellations.

Key Responsibilities

Event Planning & Technology Support

• Lead front-line operations and support the meeting room experience, service levels, and events
• Ensure that audio, video, and conferencing systems are routinely maintained, calibrated, and equipped with state-of-the-art technology suitable for partners and stakeholders
• Support for audiovisual setup and technical operations for client-facing and internal meetings, conferences, and presentations, as well as external presentations and complex event venues
• Maintain an effective AV system calibration quality checklist to ensure optimal room performance
• Manage scheduling and complex setups while empowering partners and stakeholders in high-stakes situations

AV Operations & Support

• Work across functions with the technology delivery partner, the event team, and business stakeholders to provide a productive experience for partners and stakeholders
• Provide front-line AV support for the firm's event and simulation booking systems
• Continuously improve and contribute to the design and development of new technology solutions
• Regularly review and update the firm's AV hardware requirements, software, and related resources.
• Proactively identify opportunities to enhance the AV experience across the firm

Required Qualifications

• 3+ years of experience supporting audiovisual systems, conferencing technology, or a similar technology-oriented role
• Strong knowledge of AV systems, presentation technologies, microphones, screens, and system monitoring, configuration, calibration, and maintenance
• Hands-on experience supporting Microsoft Teams Rooms and/or Blackbaud production solution platforms
• A proven track record and problem-solving ability to help partners achieve their performance goals in high-stakes situations
• Excellent verbal and written communication skills, as well as adaptability and management skills
• Experience working across complex organizations, involving various business teams, leaders, and business stakeholders
• Ability to troubleshoot technical issues with the firm's meeting systems
• Flexible and adaptable to changing AV equipment requirements throughout the firm
• Willingness to work flexible hours as needed for business purposes
• A passion for supporting customer success through timely, effective, and high-quality events while thriving in fast-paced tech environments

Preferred Qualifications

• Experience working across complex organizations, involving various business teams, leaders, and business stakeholders
• Ability to troubleshoot technical issues with the firm's meeting systems

Salary Range

• $75,000 – $125,000 USD
• The salary range is a good-faith estimate of base pay. Northern Trust offers a comprehensive benefits package that includes wellness programs, paid parental leave, training and development opportunities, and professional development courses accessible remotely.