Job offer
Customer Service Center Consultant (f/m/d)
As a consultant in the Customer Service Center, you will provide telephone support to private customers of the Raiffeisen Group and develop new offers to achieve the service targets. The position offers interesting development opportunities, modern workplaces and flexible working models.
Job description
Customer Service Center Consultant (f/m/d)
Tasks
- Service-oriented support and advice for private customers of the Raiffeisen Group by telephone
- Targeted and campaign-oriented sales activities for banking products by telephone
- Shared responsibility for the targeted further development of the organization
- Development of new offers tailored to the market and the customer and corporate client segment
- Initial support of customer inquiries from 09-12; remaining days at peak times (09-12 & 14-17) are assumed
- Familiarization phase: During the first two months in a 100% workload
Requirements
- Basic commercial training, experience in the financial sector an advantage
- Initial experience in the contact center area is an advantage
- Strong customer and service orientation
- Passion and the conviction to contribute your own strengths in order to achieve something together
- Excellent written and spoken German
We offer
- Interesting activities in a fast-paced and varied working environment
- Modern workplaces and a working model with the option of working from home
- Direct insight into our processes and interesting opportunities for further development
- Initiative and promotion of personal and professional development
- Flexible working models
- Meaningful and varied work
- Responsible corporate culture
- A family environment in a banking group
- Equal opportunities and diversity
Job details
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