Job offer
Customer Center Representative
The Valais Cantonal Bank is seeking a customer service representative for its Customer Center to handle customer inquiries and ensure a high standard of service. The position requires a business background, experience in a customer service center, and excellent communication skills in German and French.
Tasks
You systematically identify customers, provide information, explain the terms and conditions and details of various products and services, and capitalize on sales opportunities. You provide the information needed to update IT data related to customer service and market management. You offer advice over the phone on basic products and services (accounts, cards, e-banking) and provide initial information on other banking products. You guide and support our customers with our digital products, thereby adding value to their customer experience. You schedule appointments with our advisors.Requirements
- You have completed a business-related vocational training program (EFZ, MPA, ESC, Type E high school diploma)
- You have experience working in a customer service center and excellent knowledge of office communication tools
- You communicate effectively in German and French; knowledge of other languages is a plus
- You are a pragmatic and disciplined person who offers constructive suggestions for improvement and is skilled at communicating over the phone
- You value teamwork and collaborate effortlessly with your colleagues
We offer
No information available.Job details
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