Job offer
Customer Center Representative
The Valais Cantonal Bank is seeking a customer service representative for its Customer Center in Sion to handle customer inquiries and ensure a high level of service. The position requires business training, experience in a customer service center, and excellent communication skills in German and French.
Tasks
- You systematically identify customers, provide information, explain the terms and conditions and details of various products and services, and capitalize on sales opportunities. - You provide the information needed to update IT data related to customer service and market management. - You provide advice over the phone on basic products and services (accounts, cards, e-banking) and offer introductory information on other banking products. - You guide and support our customers with our digital products, thereby adding value to their customer experience. - You schedule appointments with our advisors.Requirements
- You have completed a business-related vocational training program (EFZ, MPA, ESC, Type E high school diploma).
- You have experience working in a customer service center and excellent knowledge of office communication tools.
- You communicate effectively in German and French. Knowledge of other languages is a plus.
- You are a pragmatic and disciplined person who offers constructive suggestions for improvement and is skilled at communicating over the phone.
- You value teamwork and collaborate easily with your colleagues.
We offer
No information available.Job details
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