Job offer
Customer Center Consultant
The position of customer advisor in the Customer Center of Valais Cantonal Bank involves processing customer inquiries, advising on banking products and ensuring a high quality of service. The ideal candidate will have a commercial education, experience in the Customer Center and very good communication skills in German and French.
Job description: Customer Center Consultant
Tasks
- They systematically identify customers, provide information, communicate the conditions and information on the various products and services and exploit the sales potential.
- They pass on information that is required for updating IT data with regard to customer service and market management.
- They provide advice by telephone on basic products/services (accounts, cards, e-banking) and pass on initial information on other banking products.
- They accompany and support our customers with our digital products and thus create added value for their customer experience.
- You plan the appointments with our consultants.
Requirements
- You have a commercial qualification (EFZ, MPA, ESC, Matura type E).
- You have experience in a customer center and excellent knowledge of office communication tools.
- You communicate efficiently in German and French. Other languages are an advantage.
- You are a pragmatic and disciplined person who makes constructive suggestions for improvement and is adept at telephone contact.
- You value teamwork and collaborate effortlessly with colleagues.
We offer
No explicit benefits mentioned.Application
We look forward to receiving your application. Please send us your complete application documents by August 22, 2025 at the latest.Job details
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