Job offer
Customer Center Consultant
The Walliser Kantonalbank is looking for a Customer Advisor (m/f/d) for its Customer Center to handle customer inquiries by phone, email and chat and ensure a high quality of service. The customer advisor supports customers in the use of digital products and sells banking products.
Job description: Customer Center Consultant
Tasks
- They systematically identify customers, provide information, communicate the conditions and information on the various products and services and exploit the sales potential.
- They pass on information that is required to update IT data with regard to customer service and market management.
- They provide advice by telephone on basic products/services (accounts, cards, e-banking) and pass on initial information on other banking products.
- They accompany and support our customers with our digital products and thus create added value for their experience.
- You plan the appointments with our consultants.
Requirements
- You have a commercial qualification (EFZ, MPA, ESC, Matura type E).
- You have experience in a customer center and excellent knowledge of office communication tools.
- You communicate efficiently in German and French. Other languages are an advantage.
- You are a pragmatic and disciplined person who makes constructive suggestions for improvement and is adept at telephone contact.
- You value teamwork and can work effortlessly with colleagues.
We offer
- (no explicit benefits mentioned)Job details
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