Customer Service Representative (a)

What you can expect

• You will represent AKB on the front end and welcome our customers as they move through the value chain.
• You enjoy advising both existing and new clients on their specific needs and delving into the topics they’ve brought up during consultations.
• You’ll also interact with customers at the Learning Desk, where you’ll promote our various digital channels and help our customers use them.
• You will be responsible for handling customer service at the cash desk (deposits, withdrawals, and currency exchange), as well as processing cashless transactions and ATM transactions.
• You are able to identify customers' potential and refer them to the appropriate departments.

What you bring with you

• This feature is ideal for those eager to learn.
• You constantly question the status quo, are curious, and are able to learn new things; you have already gained some experience in the banking sector or have completed basic training.
• You will build on your existing knowledge of the products and services and are ready to further develop your skills in basic cross-selling.
• For you, a successful day means having your first face-to-face interaction with our customers on-site.
• You value teamwork just as much as the ability to work independently.

Total remuneration and fringe benefits

• Competitive total remuneration
• Further education contributions
• Discounts on banking transactions and Reisa money
• Free SBB Half-Fare travelcard