Job offer
Customer Service Advisor
Here is a brief summary of the job: As a customer service consultant, you will support customers in various communication channels, advise and sell products and take on administrative tasks. The position offers flexible working conditions, performance-related remuneration and attractive social benefits.
Your tasks
- Support, advice or forwarding of old calls that need to be resolved independently, by e-mail, chat or post
- Needs-oriented advice and sale of products in the areas of basic and pension provision
- Customer orientation Personnel and products so that the corresponding advisory objectives are achieved
- Entry/recording and evaluation of basic transactions
- First level support for questions regarding our digital channels
- Pre- and post-processing of customer requests, including completion of customer master data and information
- Processing customer inquiries
- Assistance in the further development of this area in procedural and digital topics
Our requirements
- Banking apprenticeship or experience in the banking business a great advantage
- Enjoyment of customer and service orientation
- Consulting and sales culture
- Minor administrative skills and digital affinity
- You are resilient, patient and friendly
- Excellent written and spoken German, foreign language skills in E, F or I are desirable
We offer
- Performance-related remuneration: 12 monthly salaries and a performance-related contribution based on the achievement of bank targets
- Home office and trust-based working hours: Whether in the office or at home - you decide where you can work best depending on your functions
- Vacation days and vacation purchase: With us you get at least 28 vacation days, and you also have the option of purchasing up to 10 additional days
Job details
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