Customer Center Manager

Overview

- Customer Center Advisor 60 - 100% - Permanent position (open-ended) - immediately or by arrangement

Tasks

• You look after the 1st level inbound channels (telephone, e-mail and SecureMail if you use them yourself)
• You are responsible for providing information and assistance in 1st level e-banking support
• You generate leads and sales opportunities by arranging appointments for our customer advisors

Requirements

• 1 - 2 years of commercial experience and experience in direct customer contact an advantage
• Completed basic or advanced training
• Basic commercial training an advantage
• Language skills:
  • German (business fluent)
  • French (an advantage)
  • Italian (an advantage)
• Enjoy customer contact by telephone
• Interest in banking products and services and corresponding performance capability
• Networked thinking, flexibility and the ability to work in a team are among your strengths

Offer

• Annual package: generous well-being credit
• You cellar
• Lively team spirit with transparent communication
• Accounts, mortgages and financial services with preferential conditions