Branch Business Manager

Your challenge

The Branch Business Manager position supports the Singapore Branch Management Office in all local management and branch matters.

Key features and responsibilities

Responsibilities include:

• Independent, trusted risk advisor to industry management, assessing risk issues and presenting risks clearly to facilitate decision-making
• Support in setting up, operating, and maintaining an effective risk management framework for the branch, in close cooperation with various stakeholders in the business areas, BRM, or CRO functions
• Supporting branch management in branch-wide projects and initiatives that promote a positive risk culture and an improved control framework, while taking front office concerns into account when steering initiatives
• Primary point of contact for front office matters, conducting impact analyses, communication management, ensuring that operational aspects are taken into account, and maintaining an appropriate balance between commercial objectives and risk management
• Collaborate with other branch units to address issues affecting front office efficiency, including customer-related incidents, platform system stability, customer complaints, and procedural inefficiencies
• Promoting a positive risk culture and awareness throughout the branch, including conducting training sessions
• Steering important strategic and operational initiatives in the front office, acting as a link between the front office and control/support units (risk, compliance, operations, technology)
• Ensuring that business growth targets are met while maintaining an appropriate balance with regulatory requirements, risk appetite, and operational resilience

Regulatory responsibilities and risk management

Demonstration of appropriate values and behaviors, including but not limited to standards of honesty and integrity, diligence and conscientiousness, fair treatment (treating customers fairly), and risk management.

Requirements

• Driven and passionate about bringing about positive change in the organization
• Well organized and able to manage a variety of topics
• Solution-oriented, taking into account business value and risk mitigation
• Strong stakeholder management skills
• Strong communication skills (verbal and written)
• Excellent interpersonal skills – team player
• Strong empathy for people and all cultural backgrounds

Professional and technical

• University degree or equivalent education in banking and/or finance
• More than 5 years of relevant professional experience in the financial industry, preferably in private banking risk management, compliance, or internal audit
• Ability to organize content and present ideas and recommendations in a clear and structured manner
• Strong understanding of private banking business and regulatory requirements in Singapore