Business Analyst 100% (m/f/d)

Job description

Tasks

• Supporting the bank's Product Owner for CLM initiative on strategic capabilities impacting clients and front office employees
• Working with Change & Client Experience, Business Management and Technology teams to conceptualize features, provide requirements, prioritize user stories, and work with technology and other team members on delivery
• Extracting relevant insights from clients' online behavior and client usability testing to continuously iterate the client journeys to improve the product experience
• Implementing framework to drive adoption and usage, establish feedback loop to ensure that the product meets the needs of clients
• Managing business and senior stakeholders by acting as a partner and trusted advisor, ensuring continuous feedback loops during the agile delivery
• Planning and orchestrating of training activities and create easy-to-understand training and engagement material for clients and front office
• Creating high-quality communication deliverables such as EDMs to clients and front office and are comfortable with articulating the communication strategy through presentation materials
• Working in projects and have a good grasp of project management in general when it comes to structure, clear roles & responsibilities, etc.

Requirements

Must Haves

• You have at least 7-8 years' experience with working as a Business Analyst in a financial institution, fintech, technology or consultancy company
• Fluent in English oral and written is a must and fluent Spanish is highly beneficial
• Proficiency in Jira or similar Agile project management tools
• Experienced in applying testing methodologies, especially functional testing and user acceptance testing (UAT)

Professional and Technical

• Familiar with client needs in wealth management and private banking. Good understanding of business processes, process design, and process re-engineering
• Experience with product discovery and delivery concepts on understanding user needs, identify opportunities and demonstrate successful, impactful delivery
• Knowledge of agile methodology and experience of partnering with research, design, change and technology in a design thinking and agile framework
• Demonstrated capability for problem solving and decision making
• Track record of prioritizing and making trade-offs by objectively evaluating opportunities vs potential pitfalls

We offer