Business Analyst, IAM Strategy & Product Management

Tasks

• Support for key clients and strategic accounts: Build relationships with key client teams, including the CPO, to increase buy-in at the account level for using customer service insights to identify and address customer and marketing opportunities.
• Management of D&B Data Analytics: Development of customer service analytics dashboards to track and measure account-specific KPIs such as revenue, profit, and NPS.
• Supporting the Customer and Marketing Strategy: Assisting relationship managers in developing account strategies, providing customer insights and guidelines to drive revenue growth.
• Strategic Initiatives: Contribute to cross-functional relationships within the company. Coordinate multiple work streams and provide support for the planning, implementation, and delivery of projects across the entire company.
• Communication Skills: Demonstrated strong written and oral communication skills and the ability to communicate complex topics to a variety of audiences.
• Data Integrity and Quality Control: Verifying data before it is entered into the system to ensure accuracy and consistency. Ensuring that data entry procedures are followed.
• Data Analysis and Reporting: Collecting corporate data related to business operations to identify opportunities for improvement. Working closely with the analytics and research teams to assess data needs and develop a data strategy. Monitoring business metrics, risk metrics, usage insights, and automated performance trends. Supporting functional reporting, digital reporting, and innovative capabilities.

Requirements

• Master's degree in business administration, information technology, computer science, or a related field.
• 1–5 years of experience in business analytics, product management, consulting, or other areas of IAM (Identity & Access Management).
• A comprehensive understanding of Identity and Access Management concepts and practices.
• Experience in gathering and documenting business requirements.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proven technical proficiency with Microsoft Office tools, including PowerPoint and Excel.

We offer

• Salary range: $85,000–$110,000.
• Comprehensive benefits package, including retirement benefits (401(k) and pension), health and welfare benefits (medical, vision, dental, savings account, and disability).
• Many other employee benefits designed to support our employees and their career development.
• A wide range of employment and wellness benefits for all colleagues in our global office network.
• A program for diversity, equity, and inclusion that may also address mental well-being.