Business Operations Specialist, Sygnum Europe (Liechtenstein)

Job description

About the role

The Banking & IT Operations department plays a central role in ensuring smooth daily operations for our customers and employees. As an Operations Specialist for Banking & IT Operations, you will be responsible for processing transactions, customer onboarding, reporting and reconciliation, as well as local IT support.

Main tasks

• Transaction processing:
  • Processing and monitoring customer transactions and trade orders in a timely and accurate manner.
  • Ensuring that transactions are processed and posted in accordance with internal procedures.
  • Processing transaction confirmations and responding to customer inquiries regarding operational matters.
• Customer onboarding:
  • Supporting relationship managers in the end-to-end onboarding process.
  • Coordinate with compliance and risk management teams for approvals and escalations.
• Reporting and voting:
  • Preparing periodic customer reports (e.g., account statements, transaction summaries).
  • Supporting regulatory and internal reporting tasks.
  • Perform daily reconciliations of customer accounts, valuations, and general ledgers. Investigate and resolve discrepancies promptly, escalating issues as necessary.
• Operational excellence:
  • Ensure that all operational processes are carried out in accordance with guidelines and internal controls.
  • Contribution to the continuous improvement of operational workflows and efficiency.
  • Supporting internal and external audits with the necessary documentation and explanations.
• IT operations:
  • Serve as the first point of contact for internal users, providing first-level support across all systems via ticker, email, and personal inquiries. Escalate complex issues to outsourced service providers to ensure a timely solution.
  • Coordinate user lifecycle processes, including onboarding and offboarding, hardware setup and account provisioning.
  • Participate in the management of major incidents, assist in the rapid resolution of business critical incidents and communicate effectively with stakeholders.

Ideal candidate

• 2-3 years of experience in banking operations, financial operations, or crypto/digital assets.
• Knowledge of transaction processing, commercial operations, reconciliation processes and IT service management practices (e.g. ITIL).
• Experience in coordinating with outsourced IT service providers, including performance monitoring, SLA validation and incident escalation.
• Excellent attention to detail and a commitment to high standards of accuracy.
• A proactive, collaborative mindset suited to an innovative, fast-paced environment.
• Fluent in English and German (and additional European languages are a plus).
• Familiarity with European financial regulations (e.g. MiCAR) preferred.
• Valid work permit for Liechtenstein and availability to work at least 3 days per week on site.

Our offer

• Be part of a dynamic, global team building a trusted interface between traditional and digital asset economies.
• Experience a fast-paced, exciting work environment that encourages mentorship, collaboration and open communication.
• Coming together to achieve important milestones and annual k