Business Operations Specialist, Sygnum Europe (Liechtenstein)

Job description: Business Operations Specialist, Sygnum Europe (Liechtenstein)

Tasks

• Transaction Handling:
  • Process and monitor customer orders and trade orders promptly and accurately.
  • Ensure the processing and booking of transactions in accordance with internal procedures.
  • Dealing with transaction confirmations and responding to customer queries on operational matters.
• Client Onboarding:
  • Supporting relationship managers in the onboarding process from start to finish.
  • Coordinate with compliance and risk management teams for approvals and escalations.
• Reporting & Reconciliation:
  • Preparation of periodic customer reports (e.g. account statements, transaction summaries).
  • Supporting regulatory and internal reporting obligations.
  • Daily reconciliation of customer accounts, valuations and ledgers. Investigating and resolving discrepancies promptly, escalating issues as required.
• Operational excellence:
  • Ensure that all operational processes are carried out in accordance with guidelines and internal controls.
  • Contribution to the continuous improvement of operational workflows and efficiency.
  • Supporting internal and external audits with the necessary documentation and explanations.
• IT operations:
  • Serve as first point of contact for internal users, providing first level support across all systems via ticker, email and in-person requests. Escalate complex issues to our outsourced service providers to ensure timely resolution.
  • Coordinate user lifecycle processes, including onboarding and offboarding, hardware setup and account provisioning.
  • Participate in the management of major incidents, assist in the rapid resolution of business critical incidents and communicate effectively with stakeholders.

Requirements

• 2-3 years of experience in banking operations, financial operations or crypto/digital assets.
• Knowledge of transaction processing, commercial operations, reconciliation processes and IT service management practices (e.g. ITIL).
• Experience in coordinating with outsourced IT service providers, including performance monitoring, SLA validation and incident escalation.
• Excellent attention to detail and a commitment to high standards of accuracy.
• Proactive, collaborative mindset suited to an innovative, fast-paced environment.
• Fluent in English and German (and additional European languages are a plus).
• Familiarity with European financial regulations (e.g. MiCAR) preferred.
• Valid work permit for Liechtenstein and availability to work at least 3 days per week on site.

We offer

• Be part of a dynamic, global team building a trusted interface between traditional and digital asset economies.
• Experience a fast-paced, exciting work environment that encourages mentorship, collaboration and open communication.