Business Process Excellence Analyst 100% (f/m/d)

Tasks

The Business Process Excellence Analyst drives process maturity within the operational transformation agenda. Responsibilities include:

• Development of clear, consistent, and scalable documentation of banking processes using structured methods such as BPMN 2.0
• Creation of integrated process maps spanning front, middle, and back office functions to ensure transparency across the entire customer lifecycle
• Identification of inefficiencies, manual rework, handover delays, and redundant steps through direct observation, stakeholder interviews, and data-driven discovery
• Applying continuous improvement principles to redesign workflows for greater accuracy, speed, and scalability
• Supporting the prioritization of improvement opportunities based on impact analyses
• Establishment and management of a global process data quality framework to define rules, metrics, and thresholds for evaluating process quality
• Performing regular health checks on process metadata and instance data to detect anomalies, inconsistencies, or quality losses in the documentation
• Reporting via dashboards and executive summaries to identify causes of deviations and recommend corrective measures
• Collaborate with business units, IT, compliance, and risk to understand challenges and develop sustainable solutions
• Leading workshops, conducting process workthroughs, training sessions, and effectively communicating changes to various target groups

Requirements

The requirements for this position are:

• 7-10 years of experience in business process analysis, operational excellence, or process management in the financial services sector, ideally in private banking or wealth management
• Proficiency in BPMN (for modeling end-to-end processes) and experience with ARIS for process documentation and governance
• Strong analytical mind with practical experience in SQL, Power BI/Tableau, and data quality improvement (data cleansing, validation, error logging); familiarity with process mining tools (e.g., Celonis, UiPath Process Mining) is an advantage
• Proven success in leading cross-functional process improvements, particularly during large transformation projects, system implementations, or restructuring
• Ability to influence stakeholders across global regions (Switzerland, EMEA, APAC, Americas) without formal authority and to communicate complex concepts clearly to technical and non-technical audiences

Education and skills

The required education and skills are:

• Degree in computer science, industrial engineering, or a related field (university, UAS, or equivalent)
• Certification in one or more of the following areas preferred: Certified Business Process Professional (CBPP), Lean Six Sigma (Green/Black Belt), or PMI-PBA/PMP
• Advanced knowledge of ARIS—including ARIS administration—is mandatory; experience in developing custom reports